Frequently Asked Questions
Find answers to common questions about our company, mission, and more.
Shipping
Where do you ship?
Art Stone Surfaces ships to addresses within the continental United States only. Delivery outside the continental United States is not available, and international orders are not eligible for warranty coverage.
How will my cabinets be shipped?
We partner with regional freight carriers that specialize in delivering cabinets and large furniture. Orders are packaged in individual boxes, palletized, shrink-wrapped, and securely strapped. Small, lightweight orders (typically under 50 lbs) may ship via UPS or FedEx instead.
How can I track my order?
Once your order ships, we will email your tracking number or freight carrier reference to the email address on file. If you don't see it within one business day of your expected ship date, please check your spam folder or contact us.
What should I do when my delivery arrives?
A responsible adult must be present to count and inspect every item before signing the Bill of Lading. Note any missing pieces or damaged packaging on the Bill of Lading, and do not refuse the delivery, even if items are damaged. Take photos of any damage on the day of delivery.
Orders
How do I shop with Art Stone Surfaces?
Tell us about your project through our design form, meet with one of our designers, review your custom design, and explore your personalized proposal. When you're ready, approve the proposal and complete your purchase through our secure online checkout, and we'll plan your delivery with you.
When does my order go into production?
All orders are processed after payment is received in full. Once payment has cleared, we begin preparing your cabinetry. Lead times are estimates and may be longer during peak periods or for orders that need special customization.
Can I cancel my order?
Contact us as soon as possible to request a cancellation. A cancellation is only final once Art Stone Surfaces confirms it in writing. Orders that have already been processed, packed, or shipped cannot be cancelled, and custom or made-to-order items cannot be cancelled once production has begun.
Who is responsible for measurements?
Our designers guide you based on the measurements and specifications you provide, but you are responsible for confirming all dimensions before ordering. If you are unsure of a dimension, we recommend ordering a narrower cabinet plus a filler.
Product
What products do you offer?
We offer kitchen cabinets, bathroom vanities, countertops in quartz, granite, and marble, and faucets and sinks, bringing every element of your kitchen, bathroom, or interior project together in one place.
Where does your natural stone come from?
Our natural stones are carefully extracted, selected, and processed by highly trained professionals in Brazil, a country internationally recognized for its extraordinary variety and quality of natural stone. We also offer engineered surfaces chosen for durability, performance, and timeless style.
Can I see a cabinet finish before I order?
Yes. On-screen colors can look different from the actual product, so if color matters for your project, we recommend ordering a sample door before placing your full order.
Is natural wood variation a defect?
No. Natural variation in wood color, grain, and texture is part of the character of the material and is not considered a defect.
Designs
Do you offer free kitchen design?
Yes. Complete our design form with your kitchen dimensions, inspiration photos, and must-have features. One of our experienced designers will then contact you to discuss your vision and create your custom plan.
What does your design service include?
Our team brings cabinetry, countertops, and design together, guiding you from the initial concept and material selection through fabrication and installation. You'll receive a detailed layout with cabinet placement, finish selections, and design recommendations, and we'll refine it until everything feels just right.
Do you work on commercial projects?
Yes. Art Stone Surfaces provides complete solutions for both residential and commercial projects, including kitchens, bathrooms, and interiors.
Where are you located?
Art Stone Surfaces is headquartered in Atlanta, Georgia, with a branch in Orlando, Florida. With more than 20 years of experience, we have built our name on craftsmanship and exceptional, exclusive projects.
Returns
What items can be returned?
In-stock ready-to-assemble (RTA) cabinets and in-stock accessories can be returned if they are in their original, unopened packaging and have not been installed, modified, or assembled in any way.
What items cannot be returned?
Assembled, modified, or installed cabinets, opened RTA boxes, custom or made-to-order items, trims, mouldings, toe kicks, fillers, panels, sample doors, and Final Sale or Clearance items cannot be returned.
How do I start a return?
Email us at sales@artstonecabinets.com with your order number, the items you want to return, the reason, and photos of the items in their original packaging. Once approved, you'll receive a Return Merchandise Authorization (RMA) number. Do not ship any items without an RMA number.
What if my order arrives damaged or with missing items?
Damaged or missing items are handled separately from returns. Do not assemble anything. Contact us with your order number, a description of each affected item, and clear photos of the damage and the original packaging. Approved claims are replaced at no additional cost.
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